Tutorials & Guides
Learn how to get the most out of your Nemerald phone system. From initial setup to advanced routing, we've got you covered.
Transferring Calls: Yealink T46 Series
Master attended and blind transfers on your Yealink T46 desk phone to seamlessly route clients to the right department or team member.
Call Parking & Retrieval: Yealink Phones
Learn how to place an active call on hold in the cloud and safely retrieve it from any other Yealink extension in your office.
Call Parking & Retrieval: Polycom Phones
Step-by-step instructions for parking active customer calls and seamlessly retrieving them from different Polycom devices within your network.
Hosting Local Conferences on Polycom
Discover how to easily merge active calls and host a seamless, multi-party conference call directly from your Polycom desk phone.
Managing Voicemail & Custom Greetings
Make a great first impression. Learn the fastest ways to access your voicemail inbox and record professional, personalized away greetings.
Transferring Calls: Polycom VVX 400 Series
Understand the key differences between warm (attended) and cold (blind) transfers, and execute them flawlessly on your VVX 400 device.
Transferring Calls: Polycom VVX 250 Series
Ensure your clients always reach the right person. Learn the fastest, most reliable methods for routing active calls on your Polycom VVX 250.
Hardware Setup: Power & Network Connections
Get up and running in minutes. Explore the two methods for powering your devices (PoE vs. Power Adapters) and securely connecting to the internet.
Still need help?
Our support team is available 24/7 to help you troubleshoot, configure, or optimize your system.